If for any reason you are unhappy with your purchase, you can return it to us in its original unused condition within 30 days of the date you received the item and we will issue a full refund for the cost of the item. If you wish to return goods to us you must send them back to us at our contact address at your own cost and risk. We will be unable to issue refunds for items that we do not receive.
You have the right to cancel your order within fourteen working days of receiving your purchase. This fourteen day period begins the day after you receive the items from us. Please notify us in writing or via email within fourteen working days that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund on the cost of the items and the original delivery charge you paid on your order (if applicable).
We need to be notified of damage, shortages or incorrectly received items within 30 days. Contact us before returning any damaged, faulty or incorrectly received items.
We are unable to exchange items that are not damaged, defective or incorrect.
Our returns policy does not affect your statutory rights.
Our returns address:
R.E.DAWSON LTD
UNIT 5
Primrose Business Centre
Primrose Road
Clitheroe
Lancashire
BB7 1DR
Exclusions to our Returns Policy
Certain items are excluded from our returns policy for hygiene reasons these include duvets, pillows, mattress toppers and protectors.
These items can only be returned in accordance with your legal rights.
Returning A Purchase
1. Items can be returned in person to our department store in Clitheroe.
2. If returning items by post or courier please send to the address above.
3. We do not offer a free returns service.
If you are looking to return items then these companies maybe of assistance.
Evri - It's easy to send a parcel with Evri. You can safely drop off your parcel at any of our 8,500+ ParcelShops and Lockers. Simply drop it off and Evri will do the rest.
Collect+ has parcel drop points in over 5,000 local convenience stores across the UK. Most are open early until late, 7 days a week, so you can return items at a time and a place that suits you.
Your parcel must weigh less than 10kgs and be no larger than 50cm x 30cm x 30cm to be eligible for Collect+ returns.
Parcel2Go
Online quotation tool for parcel delivery.
ParcelMonkey
Online quotation tool for parcel delivery.
Royal Mail
Take your parcel to the Post Office and request the standard parcel delivery service (if you parcel contents value is greater than £46 then you may wish to take out additional insurance).
Please Note: If you use one of the services listed above then your contract to return items is taken out with companies listed above and it is their responsibility to return the items to us. We are only able to issue refunds for items received back to us.
